All first time clients are required to leave a 50% booking fee to secure the time slot. All appointments over an hour are required to leave a 50% booking fee.
Cancellation or change of treatment times within 24 hours of your booking will incur a charge of 50% of the full treatment value. If you fail to show for the appointment, your treatment(s) will be charged at full cost. If part of a booking is cancelled or changed after arrival, the full cost of the treatment(s) as booked will remain payable upon departure.
As we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with the salon (verbal or written) forms a legally binding contract.
How to cancel or change your appointment: Cancellations should be made by calling us on 020 3200 2000 or if you are cancelling outside of normal salon operating hours - you may cancel by email but we Kindly request this should be followed up by telephone call during salon operating hours.